Shipping policy

Aldecoa Coffee Shipping Policy

1. When your order ships

We roast and pack in Houston every weekday. Orders placed before 2 PM Central, Monday to Friday, usually ship the same day, and every order ships within 1 to 2 business days (not counting weekends and holidays). You'll get an email with tracking as soon as it ships.

2. Shipping rates (United States)

  • Orders of $75 or more: free
  • Orders from $50 to $74.99: $5.95
  • Orders under $50: $9.95
  • Orders over $500: $16.95

Rates are based on your order subtotal after discounts. You'll see the exact shipping cost at checkout before you pay.

3. Delivery times

  • Standard: 3 to 5 business days after your order ships
  • Expedited: 1 to 3 business days after your order ships, for an extra charge

4. Free pickup in Houston

Choose pickup at checkout and grab your order at our roastery: 5610 Clinton Drive, Houston, TX 77020, Monday to Friday, 8 AM to 5 PM Central. We'll email you when it's ready. At the gate, tell the security guard you're picking up an Aldecoa Coffee order and they'll point you to us.

5. Damaged, wrong or missing orders

Please check your order when it arrives. If something arrived damaged or you received the wrong item, email us right away at notifications@eximiuscoffee.com with your order number and a photo, and we'll make it right (see our Refund Policy). If your order hasn't arrived within the expected time, or tracking says delivered but you can't find it, email us with your name and order number and we'll look into it with the carrier.

6. Customs, duties and taxes

Aldecoa Coffee is not responsible for any customs and taxes applied to your order. Any fees charged during or after shipping are the responsibility of the customer.

7. Returns

Please see our Refund Policy for how returns and refunds work.

8. Questions